Privacy Policy NV88 – Your Personal Data Protection

1. Introduction and nv88 Privacy Commitment

Nv88 is an online casino platform operating in Malaysia and is fully committed to protecting the privacy of every individual who interacts with our services. We understand that your trust is our most valuable asset, and we never take lightly the responsibility that comes with it.

This Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and takes into account international best practices in data protection. It clearly explains the types of data we collect, why we need it, how we use it, who we share it with (if anyone), and the measures we take to keep your data safe at all times.

Nv88 acts as the data controller for all personal information processed in connection with our services. This means we are fully responsible for how your data is handled and we determine the purposes and methods of processing that data.

If at any time you have questions or concerns about your data privacy at nv88, our privacy team is always ready to assist. Contact details are available at the end of this policy.

2. Personal Information We Collect

Nv88 collects your personal data through several channels — directly from you during registration and platform use, automatically through tracking technologies, and in certain cases from trusted third-party sources. The following is a detailed breakdown:

• Identity Information: Full name, date of birth, identity card or passport number, gender and nationality.
• Contact Information: Email address, mobile number, and current residential address.
• Financial Information: Bank account numbers, account holder names, eWallet account numbers and other payment-related information required for deposits and withdrawals.
• Verification Documents: Copies of identity documents (MyKad or passport) and proof of address (utility bill or bank statement) submitted during the KYC process.
• Account Information: Your username, password (stored in encrypted form), account preferences and personal settings.

• Usage Data: Game records, betting history, session duration, activity patterns and game preferences.
• Technical Data: IP address, device type, operating system, browser version, screen resolution, and network information.
• Location Data: Geographic location based on IP address for security and regional compliance purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies. See section 6 for more details.

• Identity verification information from trusted credit check or identity verification agencies for KYC purposes.
• Data from analytics providers to understand platform usage patterns on an aggregated and anonymised basis.
• Transaction-related information from payment processors and financial institutions partnering with nv88.

3. How nv88 Uses Your Personal Data

Nv88 only uses your personal data for legitimate and relevant purposes. We do not sell your personal data to any third party for their own marketing purposes. The following are the primary purposes for which your data is used:

4. Legal Basis for Data Processing

Under Malaysia's PDPA 2010, nv88 has a valid legal basis for every personal data processing activity we carry out. The following are the bases we rely on:

• Consent: For marketing communications, use of non-essential cookies and data processing beyond basic contractual requirements. You provide this consent during registration and may withdraw it at any time.
• Contract Performance: For processing necessary to enable us to deliver the services you request — including financial transaction processing, account management and game provisioning.
• Legal Obligation: For compliance with KYC requirements, anti-money laundering (AML), financial reporting and other legal obligations applicable to nv88.
• Legitimate Interests: For security monitoring, fraud prevention, platform improvement and service analytics — provided these interests do not override your rights and freedoms.

5. Sharing Information with Third Parties

Nv88 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, we may share your data in the following limited situations:

• Service Providers: We share necessary data with service providers that support the operation of our platform — including payment processors, cloud computing service providers, customer support systems and identity verification services. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
• Game Providers: Usernames and game statistics required for technical purposes may be shared with third-party game providers that support the nv88 game catalogue. This data is limited and does not include sensitive financial information.
• Legal Authorities: nv88 will disclose personal data to the relevant authorities when required by Malaysian law, court order or direction from a legitimate regulatory body.
• Business Transfer: In the event of a merger, acquisition, or sale of nv88 assets, personal data may be transferred to the new entity. You will be notified in advance and will have the option to delete your account if you do not agree.

6. Cookies and Tracking Technologies

Nv88 uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience and understand how members use our services. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie preferences through your browser settings or via the cookie settings panel on the nv88 website. Please note that disabling essential cookies may affect platform functionality.

7. Data Security and Protection

Nv88 continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

• Data Encryption: All data transmitted between your device and nv88 servers is protected by 256-bit SSL/TLS encryption — the same standard used by world-class banking institutions.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using industry-recognised encryption algorithms.
• Access Controls: Access to members' personal data is restricted to nv88 staff with a legitimate business need only, and all access is logged and monitored.
• Two-Factor Authentication (2FA): nv88 uses 2FA for all internal access to systems storing personal data, and offers the same feature to all our members.
• Security Audits: The nv88 system undergoes regular penetration testing and security audits conducted by certified independent parties.
• Continuous Monitoring: The nv88 security team monitors our systems around the clock to detect any suspicious activity or attempted data breaches.
• Incident Response Plan: nv88 has clear procedures for responding to any data breach, including notification to the relevant authorities and affected members within the stipulated timeframe.

8. Data Retention Period

Nv88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with relevant legal obligations. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for as long as your account is active with nv88 and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after each transaction, in line with Malaysia's taxation and financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years from the date of last communication.
• Analytics Data: Anonymised analytics data is retained for up to 3 years for long-term trend analysis purposes.

Upon expiry of the retention period, your data will be securely deleted or anonymised in a non-re-identifiable manner. The data deletion process is carried out in accordance with strict security procedures to ensure no unauthorised recovery.

9. Your Rights as a Data Subject

Under Malaysia's PDPA 2010, you have several important rights regarding your personal data held by nv88. We fully respect these rights and provide straightforward mechanisms for you to exercise them:

To exercise any of the rights above, please contact the nv88 Data Privacy Officer via email at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days with written notification to you.

10. Protection of Children's Data

Nv88 services are intended for individuals aged 18 and above only. nv88 does not knowingly collect, process or store any personal data from individuals under the age of 18.

If nv88 discovers that we have inadvertently collected data from a person under the age of 18, we will take immediate action to delete that data and close the account in question. Any wins associated with such an account will be voided.

11. Amendments to This Privacy Policy

Nv88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technologies used. All changes will take effect upon posting the updated version on this page along with a new effective date.

For material amendments — meaning changes that significantly affect how we use your personal data — nv88 will provide reasonable notice via email to your registered address and/or through in-platform notifications at least 14 days before the changes take effect.

Continued use of the nv88 platform after an updated Privacy Policy takes effect constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Our Data Privacy Officer

If you have any questions, concerns or complaints regarding how nv88 handles your personal data, you may contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the nv88 platform at all times, 24 hours a day, 7 days a week.
• Telegram: Reach an official nv88 support agent via our official Telegram channel.

If you are not satisfied with our response to your privacy complaint, you have the right to file a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.

Nv88 is committed to addressing all privacy inquiries seriously and resolving every complaint fairly, transparently and within a reasonable timeframe. Your trust is the foundation of the long-term relationship between you and nv88.